Privacy Policy
Last updated: July 2025
1. Information We Collect
When you book a service or contact us, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Travel dates and destination
- Payment details (processed securely by Paystack — we do not store card data)
2. How We Use Your Information
We use the information you provide to:
- Confirm and fulfil your booking
- Send booking confirmations and updates via email or WhatsApp
- Respond to enquiries and provide customer support
- Improve our services and website experience
We do not sell, rent, or trade your personal information to third parties.
3. Data Storage and Security
Your data is stored securely and only accessible to authorised Ortega Tours team members. We use industry-standard encryption and trusted third-party services (including Paystack and Resend) to handle payments and email communications.
4. Cookies
Our website uses essential cookies to manage your language preference (e.g., English or French) and to maintain session state. We do not use advertising or tracking cookies.
5. Third-Party Services
We use the following trusted third-party services that may process your data in accordance with their own privacy policies:
- Paystack — for payment processing
- Resend — for transactional email delivery
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise any of these rights, please contact us through our Contact page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the revised policy.
8. Contact
If you have any questions or concerns about this Privacy Policy, please reach out via our Contact page or WhatsApp.
